Submitting a Support Ticket
This guide explains how to submit a support ticket using the PAC-BLU NexGen mobile app.
Prerequisites
- Access to the PAC-BLU NexGen mobile app.
- An active PAC-BLU account with login credentials.
Open the PAC-BLU NexGen App
- Log in to the PAC-BLU NexGen mobile app using your username and password.
- From the app’s main screen, tap the menu icon in the top-left corner to access additional options.
Open the Support Menu
- Select the Support menu to start the troubleshooting and ticket submission process.
Follow Initial Support Steps
- Step 1: Cycle the Bluetooth (BLE) connection off and on.
- Step 2: Close the PAC-BLU NexGen app completely and reopen it.
- Step 3: Reboot your mobile device.
Submit a Support Ticket
- If the above steps fail to resolve the issue, swipe left on your phone’s screen to generate a support ticket. The ticket will automatically include diagnostic information about your PAC-BLU devices, app settings, and activity logs.
- When the ticket is submitted, the PAC-BLU Support Team and your system administrator will be notified.Support will review your ticket and contact you or your system administrator for further assistance.
Troubleshooting
- Unable to Submit a Ticket: Verify that your device has a stable internet connection and that you are logged in to the app.
- Missing Information: Ensure that the PAC-BLU device is powered on and within range if relevant to your issue.
For additional help, refer to the PAC-BLU User Guide or contact PACLOCK customer service.
