Adding a New User

This guide explains how to create a new user in the PAC-BLU Sentinel system.

Prerequisites

  • Administrator Access to Sentinel.
  • Access to the PAC-BLU Sentinel web portal at www.pac-blu.com.

Log in to Sentinel

  • Navigate to www.pac-blu.com and enter your company ID and user credentials.
  • Press the “Login” button to access the dashboard.
Sentinel _Login

Access the Users Section

  • Once logged in, select the “Users” option from the main menu. This takes you to the Users portal, which lists all users within your company and their basic details.
Sentinel_Users_Screen.png

Add a New User

  • Click on the “Add User” button located on the Users page.
  • A new screen will appear, prompting you to input user details.
Sentinel_Add_User.png

Enter User Information

  • Fill in the following mandatory fields:
    • Full Name: The user’s complete name.
    • Email: An account setup email will be sent prompting the user to create their password.
    • Phone Number: Used for two-factor authentication when resetting a password.
    • Permissions: Set the appropriate permissions for the user (e.g., Installer, Administrator).

Permissions

  • Super Admin
    • Provides the ability to send password reset requests to users (when the “Password Reset Security” setting in “Company Settings” is set to Super Admin Approval.
  • Sentinel Web Management (Admin):
    • Add, manage, and remove users.
    • View all activity logs.
    • View support tickets
    • Edit company settings.
  • Installer Permissions:
    • Use the NexGen Mobile App to add, manage, and remove devices. </aside>
Sentinel_User_Details.png
  • Save and Create User
    • Once all required information is entered, press the “Save Changes” button to finalize the new user’s account.
    • The new user will appear in the list of users on the Users page.

📬 Account Setup Email

  • The user will receive an “Account Setup” email prompting them to create a new password. Ensure they complete this step to access their account.
Sentinel_Account_Setup.png

Conclusion

This guide should help you set up and manage users efficiently within the Sentinel platform. For additional support, contact PAC-BLU customer service or refer to our online resources.

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