Resetting Your Password 

Access the Login Page

• Open the PAC-BLU Login Page on the web (www.pacblu.com/login) or use the PAC-BLU Mobile App.
• Both platforms support the password reset process.

Select “Forgot Password?”

• On the login screen, click or tap the “Forgot Password?” link. This will take you to the password recovery page.

Enter Your Company Code and Email

• On the recovery page, provide the following information:
• Your 4-digit company code (assigned to your PAC-BLU account).
• The email address associated with your account.
• Ensure both fields are entered accurately before proceeding.

Check Your Email

• Look for an email from PAC-BLU Support (e.g., support@pacblu.com) in your inbox.
• If you don’t see it within a few minutes, check your spam or junk folder.
• Ensure emails from PAC-BLU are not blocked by your email provider.

Follow the Reset Link

• Open the email and click on the password reset link provided.
• You will be redirected to a secure page where you can create a new password.

Create a New Password

• Enter a new password that meets PAC-BLU’s security requirements:
• At least 8 characters long.
• Includes one uppercase letter, one lowercase letter, one number, and one special character.
• Confirm the new password by typing it again in the confirmation field.

Submit and Log In

• Click the “Update Password” button to save your changes.
• You will see a confirmation message indicating that your password has been successfully reset.
• Return to the login screen (web or mobile app) and log in with your new password.

Troubleshooting

• Didn’t receive the email?
  • Double-check that you entered the correct company code and email address.
  • Check your spam/junk folder.
  • If the problem persists, contact PAC-BLU support at support@pacblu.com or call the support hotline.
• Reset link expired?
  • Go back to the “Forgot Password?” page and restart the process.
• Still having issues?
  • Contact PAC-BLU support for further assistance.