Creating a New Company

Prerequisites

  • Administrator access to the Sentinel Web Portal.
  • Access to www.pac-blu.com.
  • Familiarity with the PAC-BLU company hierarchy:

    • Value-Added Resellers (VARs): Installers or locksmiths who can create and manage End Consumer (EC) companies.

    • End Consumers (ECs): Customers using the PAC-BLU products day-to-day, such as schools, businesses, or other companies.

Log in to the Sentinel Web Portal

  • Navigate to www.pac-blu.com and log in using your company ID and user credentials.
  • Press the “Login” button to access your company dashboard.
Login Page Placeholder
Sentinel Login Page

Go to the VAR Panel

  • Click the “VAR Panel” option from the dashboard menu to access the reseller tools.
Sentinel Home Page with VAR Panel Highlighted
  • Locate the “New Company Requests” button and click it to start the company creation process.
Sentinel VAR Panel Page

Create a New Company

  • Enter the company name and provide details for the Technical Point of Contact (POC).
  • If you are setting up the company for the customer, input your details as the Technical POC.
Sentinel Create a Company Page
  • Click the “Submit” button to finalize the request.

Approval & Next Steps

  • The company request will typically be processed within 15 minutes during normal business hours.
  • You will receive an email with setup instructions once the company is approved. This email will include:

    • Account credentials for the End Consumer (EC) company.

    • A link to configure the new company in Sentinel.
New Company Request Placeholder
Company Request Accepted Email

Important Info

  • If immediate approval is needed, call PACLOCK at (661) 294-3707 for expedited processing.
  • Upon approval, an invoice will be generated and emailed to the Technical POC of your VAR company.
  • New devices installed in the new company will be billed at a prorated rate based on the current date and the EC company’s renewal date.
    • Invoices will be emailed to the VAR.

Set Up the EC Company

  • Follow the instructions provided in the email to set up the End Consumer (EC) company in Sentinel.
  • Log in using the provided credentials to begin adding users and devices for the EC company.

Next Steps

Adding a New User

Click the image below to view the “Adding a New User” post.

PAC-BLU Sentinel Users Screen
Adding a New User Post

Assigning an eKey

Click the image below to view the “Assigning an eKey” post.

PAC-BLU Sentinel Users Screen
Assigning an eKey Post

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